MERGER IN ISLAMIC BANKING SECTOR: A SNAP OF VIEWS FROM THEIR CUSTOMERS AND PROSPECTIVE CUSTOMERS
DOI:
https://doi.org/10.53625/ijss.v2i4.4145Keywords:
Bank Merger, Islamic Banking, Consumer Behavior, Sharia Bank, Sharia EconomiAbstract
Various kinds of strategies tend to be carried out by the perpetrators’ business to maintain effort at a time strengthen position in the middle competitors others, such as carry out a strategy of merging effort or mergers. However, a merger also has an impact on the internal parties of the entities that do. This study attempted for dig more in about the views of banking customers and prospective customers from Bank Syariah Indonesia (BSI) after the merger process. We use qualitative method and collected the research data from open questionnaire and interview from 81 banking customers and prospective customers of 3 ex-BSI Islamic Banks in Malang City. They responded to this merger as a positive phenomenon, although there are also some things to worry about.
References
Ahdizia, K., Masyita, D., & Sutisna, S. (2018). Business Valuation of Islamic Banks in Merger Plan To Become An Indonesia’s State-Owned Islamic Bank. Etikonomi, 17(2), 223–236. https://doi.org/10.15408/etk.v17i2.7238
Argantara, Z. R., & Abidin, Z. (2022). Analisis Dampak Merger Bank Syariah Pada Loyalitas Nasabah (Studi kasus Eks Nasabah BNI Syariah di Pondok Pesantren Al-Amien Prenduan) Zaid. REFORM: Jurnal Pendidikan, Sosial, Dan Budaya, 6(1).
Atikah, I., Maimunah, M., & Zainuddin, F. (2021). Penguatan Merger Bank Syariah BUMN dan Dampaknya Dalam Stabilitas Perekonomian Negara. In SALAM: Jurnal Sosial dan Budaya Syar-i (Vol. 8, Issue 2). https://doi.org/10.15408/sjsbs.v8i2.19896
Azizah, N., & Nurjanah. (2021). Analisis Dampak Merger Tiga Bank Syariah BUMN Terhadap Nasabah (Studi Kasus Pada Bank Syariah Indonesia KC Cirebon Dr Cipto). Masile: Jurnal Ilmu Keislaman, 2(2).
Hariyani, I. (2011). Merger, Konsolidasi, Akuisisi, & Pemisahan Perusahaan: Cara Cerdas Mengembangkan & Memajukan Perusahaan. Visimedia.
Hastuti, T. (2014). Kualitas Pelayanan dan Pola bagi hasil terhadap kepuasan nasabah penyimpan pada bank syariah. Jurnal Manajemen Dan Akuntansi, 3(April), 1–16.
Laily, N., Putri, A., & Warsitasari, W. D. (2022). PENGARUH KUALITAS LAYANAN DAN KEPUASAN NASABAH TERHADAP KEPERCAYAAN NASABAH BANK SYARIAH INDONESIA (BSI) PASCA MERGER. WADIAH: Jurnal Perbankan Syariah, 6(1), 1–21.
Lubis, A., Effendi, I., & Rosalina, D. (2022). Pengaruh Kepercayaan dan Komitmen Terhadap Loyalitas Nasabah Bank Syariah Indonesia di Kota Medan. Ekonomi, Keuangan, Investasi Dan Syariah (EKUITAS), 3(4), 896–902. https://doi.org/10.47065/ekuitas.v3i4.1600
Muhadjir, N. (1996). Metodologi penelitian kualitatif. Rake Serasin.
Muslim, M. (2018). Varian-Varian Paradigma, Pendekatan, Metode, Dan Jenis Penelitian Dalam Ilmu Komunikasi. Media Bahasa, Sastra, Dan Budaya Wahana, 1(10), 77–85. https://doi.org/10.33751/wahana.v1i10.654
Novaldi, D., Fasa, M. I., Suharto, S., & Monalysa, L. (2021). Analisis Kondisi Tingkat Kepercayaan Masyarakat Akibat Merger Bank Syariah Indonesia. Jurnal Masharif Al-Syariah: Jurnal Ekonomi Dan Perbankan Syariah, 6(3), 726. https://doi.org/10.30651/jms.v6i3.8050
Nugroho, L., Utami, W., Doktoralina, C. M., & Husnadi, T. C. (2017). Islamic Banking Capital Challenges To Increase Business Expansion (Indonesia Cases). International Journal of Commerce and Finance, 3(2), 1–10.
Peraturan Pemerintah No. 28 tahun 1999 tentang Merger, Konsolidasi, dan Akuisisi bank. https://peraturan.bpk.go.id/Home/Details/54282
Pertiwi, H., Brawijaya, A., Asyary, A. Al, Syariah, P., Ekonomi, F., Universitas, I., Perbankan, J., Fakultas, S., Islam, E., Djuanda, U., Perbankan, J., Fakultas, S., Islam, E., & Djuanda, U. (2021). ANALISIS PENGARUH MERGER BANK SYARIAH INDONESIA (BSI) TERHADAP SWITCHING BEHAVIOR NASABAH DILUAR PENGGUNA BSI ANALYSIS. Jurnal Nisbah, 3(Vol. 7 No. 2 (2021): NISBAH : Jurnal Perbankan Syariah), 92–97.
Purnamasari, F., Nanda, H. I., Artichah, G. B., Wulan, G. A. N., & Palil, M. R. (2021). TRANSITION OF MERGERS AND EMPLOYEE BEHAVIOR: A LATEST OVERVIEW OF SHARIA BANKING ORGANIZATIONS. Jurnal Inovasi Penelitian, 3(2), 6.
Shaik, S., Kumar, P. R., & Kumar, A. D. V. (2019). An Impact of Mergers & Takeovers of Public Sector Banks in Enhancing Customer Satisfaction. International Journal of Recent Technology and Engineering. https://doi.org/10.35940/ijrte.B2319.078219
Ulfa, A. (2021). Dampak Penggabungan Tiga Bank Syariah di Indonesia. Jurnal Ilmiah Ekonomi Islam, 7(2), 1101–1106.
UU Nomor 21 Tahun 2008 tentang Perbankan Syariah. https://peraturan.bpk.go.id/Home/Details/39655/uu-no-21-tahun-2008
UU Nomor 40 Tahun 2007 tentang Perseroan Terbatas, (2007). https://peraturan.bpk.go.id/Home/Details/39965
Yeboah, J., K. Asirifi, E., & Ampadu, S. (2015). The Impact of Mergers and Acquisitions on Service Quality of Banks in Ghana: Case Study of Ecobank and Access Bank Ghana. International Journal of Business and Management, 10(12), 167. https://doi.org/10.5539/ijbm.v10n12p167
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Fitri Purnamasari, Hanjar Ikrima Nanda, Muhammad Zulkarnaen Purnamaputra, Margareta Susanti, Mohd. Rizal Palil
This work is licensed under a Creative Commons Attribution 4.0 International License.
