Manajemen Pengembangan Kompetensi Aparatur Pemerintah Desa dalam Mendukung Transformasi Pelayanan Publik Berbasis Digital di Kabupaten Hulu Sungai Utara
Keywords
Competency Development, Village Officials, Digital Public Services, SPBE, Digital GovernanceAbstract
Abstrak: The digital transformation of public services at the village level requires adequate competency readiness among village government officials as the primary implementers of the Electronic-Based Government System. This study analyzes the management of competency development for village officials in supporting digital public service transformation through a case study of the SIDEKA-NG and KEDAI KOPI DESA ONLINE applications in Hulu Sungai Utara Regency, Indonesia. Employing a descriptive qualitative approach, data were collected through in-depth interviews, observation, and document analysis. The analytical framework is grounded in a management perspective encompassing three interrelated dimensions: development planning, development implementation, and development evaluation. Data were analyzed interactively through data condensation, data display, and conclusion drawing. The findings reveal that competency development management among village officials remains fragmented, short-term oriented, and insufficiently institutionalized. Development planning is not yet aligned with actual competency needs, implementation tends to be formalistic and technocratic, and evaluation mechanisms are weakly connected to performance outcomes and the broader impacts of digital public service delivery. Consequently, digital service utilization remains predominantly administrative rather than transformative in generating public value. This study contributes to the digital governance literature by demonstrating that the effectiveness of village-level digital transformation is contingent upon strategic and sustainable competency development management. Strengthening this dimension constitutes a critical prerequisite for advancing inclusive and value-driven digital public services in rural governance contexts
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