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Keywords Board Size Cash Flow Company Size E-commerce E-satisfaction E-service quality E-trust Financial Inclusion, Bank Concentration, Bank Size, CAR, ROA, SME Financing Financial Leverage Financial performance Information Quality, Brand Equity, Perceived Value, Customer Satisfaction and COVID-19 Investment Cost Job Performance, Employee Engagement, Job Satisfaction, Internal Branding, Affective Commitment Management, Organization, Countermeasures, Covid-19 Repurchase intention Research And Development Cost Transfer Pricing, Return On Asset, Financial Leverage, dan Firm Size, Income Shifting Workplace Empowerment, Quality of work-life, Work-Life Balance, Organizational Citizenship Behavior, Job Satisfaction. bank capital, commercial banks, credit risk, financial performance, liquidity risk, operational risk brand experience, brand reputation, brand attitude, purchase intention perceived organizational support, organizational commitment, organizational citizenship behavior
