PENGUATAN SISTEM PENGENDALIAN INTERNAL BERBASIS SDM UNTUK MENINGKATKAN EFISIENSI OPERASIONAL UMKM KIBAKSO BATAM

  • Yuli Indah Fajar Dini Universitas Internasional Batam
  • Siti Annisa Ayu Mulyani Universitas Internasional Batam

Keywords

Internal Control System, Human Resource Management, SOP, Operational Efficiency, SME

Abstract

This community service activity addresses the operational challenges faced by Kibakso SME in Batam, particularly the absence of documented Standard Operating Procedures, manual administrative systems, and unstructured human resource control mechanisms. This activity aims to design and implement an HR-based internal control management system to enhance operational efficiency. A qualitative descriptive approach was applied through direct interviews and field observation. The resulting system encompasses operational SOPs, standardized forms, a QR Code-based employee attendance system, and a structured task distribution database. Initial implementation through socialization to the owner and employees demonstrated measurable improvements in operational regularity, role clarity, and work activity monitoring. This initiative confirms that structured HR-based internal control systems are viable and impactful solutions for SMEs seeking sustainable performance in competitive urban economies.

References

[1] Hasanah, Hasyim. “Teknik-Teknik Observasi (Sebuah Alternatif Metode Pengumpulan Data Kualitatif Ilmu-Ilmu Sosial).” At-Taqaddum 8, no. 1 (January 5, 2017): 21.

[2] Istiqomah, Intan. “Pengembangan UMKM Melalui Pelatihan Standard Operational Procedure Dalam Program Karang Mitra Usaha.” Jurnal Masyarakat Madani Indonesia 2, no. 4 (October 29, 2023).

[3] Lestari, Anisa Putri, Febriyanti Amelia, Rabiatul Adawiyah, Irma Viana, Nova lia Anggraini, and Husni Mubarok. “Pengaruh Transformasi Digital, KOMPETENSI SDM, Dan Pengendalian Internal TERHADAP Kualitas Laporan Keuangan UMKM.” Jurnal Manajemen dan Administrasi Antartika 2, no. 4 (June 2, 2025): 213–220.

[4] Yuwono, Victor Kurniawan, Moses Soediro, and Ivana Grasielda. “Pengaruh Penerapan Sop Terhadap Efektivitas Kinerja Internal Dan Dampaknya Terhadap Kualitas Produk UMKM Kuliner Di Surabaya.” Jurnal Manajemen Perhotelan 11, no. 1 (March 31, 2025): 59–66.

2026-05-31