PEMANFAATAN TEKNOLOGI INFORMASI MEMEDIASI KOMPETENSI SDM DAN EFEKTIVITAS KERJA ASN

  • Putu Sri Devy Yantiningsih Program Studi Magister Manajemen, Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari, Kendari, Sulawesi Tenggara, Indonesia
  • Hasan Aedy Program Studi Magister Manajemen, Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari, Kendari, Sulawesi Tenggara, Indonesia
  • Indira Yuana Program Studi Magister Manajemen, Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari, Kendari, Sulawesi Tenggara, Indonesia

Keywords

Human Resource Competence, Information Technology Utilization, Work Effectiveness, Civil Servants, PLS-SEM

Abstract

Public-sector digital transformation requires organizations to integrate employee competence with technology utilization so that investments in information systems translate into effective work outcomes. This study examines the effect of human resource competence on civil servants' work effectiveness and the mediating role of information technology utilization at the Regional Financial and Asset Management Agency of Southeast Sulawesi Province. A cross-sectional quantitative design was employed. From a population of 134 employees, 100 respondents were selected using stratified random sampling and analyzed with PLS-SEM. Human resource competence positively affected work effectiveness (β=0.625; p<0.001) and information technology utilization (β=0.773; p<0.001). Information technology utilization also improved work effectiveness (β=0.276; p=0.006). The indirect effect was 0.213 (p=0.006), indicating partial mediation. The findings support a human-technology complementarity mechanism: competence remains the primary driver of work effectiveness, while technology utilization serves as an enabling pathway through which part of that competence is converted into more effective work. Managerially, competence development and digital literacy should be integrated with the optimization of government information systems.

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2026-11-01